I arrived at Orlando executive airport with 13 puppies and no one from the rescue to meet me due to a communication glitch. The FBO stepped in with no less than 6 people to help me off load the puppies and then walk and water the group. They housed the 6 smallest puppies in a back room where they could run around on the tile and remain in the A/C. I didn't have to do anything!! What a great group of people. I received a 10% discount on the fuel as well. The help was greatly appreciated and I would highly recommend this FBO to anyone flying critters around Florida.