Maxie,
I share your frustration at times and as harsh as this sounds I have learned to just move on if my emails go unaswered. There are far more requests for transports than we can possibly handle. I cannot ever hope to do all that are requested so I do only those that makes sense in terms of distance and that are requested by reliable responsive rescues.
If a rescue is unresponsive when you are trying to set up a transport or respond to a request, consider what will happen if you have a plane load of animals and you cannot get a response to a need such as if you have a problem.
Having said that I try to always answer individual personal requests, but I do not respond to requests that I cannot do if the email is a global one sent to many pilots. I get 30 to 40 emails per day, most of which need some attention on my part so to avoid having a life tied to the computer I do have to focus on the critical items.
